You cannot clear or select the "Ask me before synchronizing the items" check box for Offline Files on Windows XP or on Windows 2000 (842222)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Tablet PC Edition
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

When you try to change the Ask me before synchronizing the items setting for Offline Files, you may not be able to clear or to select this check box. Additionally, if you have the Group Policy setting Synchronize all offline items before logging off turned on, the Ask me before synchronizing the items check box may be cleared when you view the Synchronization Settings dialog box for an offline folder.

This behavior occurs when you use an administrator account to log on to a computer that is running Microsoft Windows XP or Microsoft Windows 2000.

RESOLUTION

Hotfix information

Windows XP

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   11-May-2004  23:39  5.1.2600.1528  196,608  Mobsync.dll
   11-May-2004  18:42  5.1.2600.1528  135,680  Mobsync.exe
Windows XP 64-Bit Edition
   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   11-May-2004  23:40  5.1.2600.1528  423,424  Mobsync.dll   IA-64
   11-May-2004  19:16  5.1.2600.1528  363,008  Mobsync.exe   IA-64
   11-May-2004  23:39  5.1.2600.1528  196,608  Wmobsync.dll  x86
   11-May-2004  18:42  5.1.2600.1528  135,680  Wmobsync.exe  x86

Windows 2000

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   01-Jun-2004  17:36  5.0.2195.6934  169,232  Mobsync.dll
   27-May-2004  19:22  5.0.2195.6934  111,376  Mobsync.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWin2000preSP5fix KB842222 kbAudITPRO
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