The Cluster service does not function correctly after you install the hotfix that is described in Microsoft Knowledge Base article 324446 (840840)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

After you install the hotfix that is described in Microsoft Knowledge Base (KB) article 324446 on a Microsoft Windows 2000 Server cluster, the Cluster service (Clussvc.exe) may experience an access violation during startup. In this scenario, all cluster functions stop, and all cluster resources are unavailable.

RESOLUTION

To resolve this issue, remove the KB324446 hotfix, and then install the hotfix that is discussed later in the "Resolution" section. To remove the KB324446 hotfix, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Click Add/Remove Programs.
  3. In the left navigation pane, click Change or Remove Programs, and then click Windows 2000 hotfix - KB324446 in the list of currently installed programs.
  4. Click Change or remove, and then follow the instructions to remove the hotfix.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------
   26-Apr-2004  12:02  5.0.2195.6906     954,640  Ole32.dll        
   26-Apr-2004  12:02  5.0.2195.6904     449,808  Rpcrt4.dll       
   11-Mar-2004  12:29  5.0.2195.6906     211,728  Rpcss.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWin2000preSP5fix KB840840 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.