An SMTP virtual server does not start successfully, and no Error event is logged on a Windows Server 2003-based computer that is running Exchange Server 2003 (840761)
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Enterprise Edition
SYMPTOMSOn a Microsoft Windows Server 2003-based computer that is running Microsoft Exchange Server 2003, the
Simple Mail Transfer Protocol (SMTP) virtual server does not start successfully when
you try to start it. When this problem occurs, you may receive the following error
message: The service has returned a service-specific error code.
Check
the Windows Event Viewer for details. When you try to find the Error
event in Event Viewer, no Error event is logged that is related to this
problem. You expect to find an Error event in the event log that indicates why the virtual server did not start. RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003
service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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18-May-2004 01:16 6.0.3790.173 456,704 Smtpsvc.dll
21-Apr-2004 16:35 271 Branches.inf
18-May-2004 18:13 9,770 Kb840761.cat
18-May-2004 16:46 354 Updatebr.inf
18-May-2004 16:46 5,656 Update_rtmqfe.inf STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 5/15/2006 |
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| Keywords: | kbexchTRANSPORT kbBug kbfix kbQFE kbHotfixServer KB840761 kbAudDeveloper kbAudEndUser |
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