FIX: Windows Media Player 9 Series quits unexpectedly while you are playing online content (840648)


The information in this article applies to:

  • Microsoft Windows Media Player 9 Series for Windows XP
  • Microsoft Windows Media Player 9 Series for Windows Server 2003
  • Microsoft Windows Media Player 9 Series for Windows 2000

SYMPTOMS

When you are playing content from a network source, Microsoft Windows Media Player 9 Series may quit unexpectedly (crash) if Windows Media Player briefly loses the network connection and then tries to reconnect.

If you are using Windows Media Player together with a host application such as Microsoft Internet Explorer, and Windows Media Player is embedded in the host application, the host application may quit unexpectedly if the network connection is lost.

CAUSE

If the Internet Explorer local browser cache is near its specified capacity, and the Windows Media Player content is cached in the local browser cache, an internal error in Windows Media Player occurs that causes the problem that is mentioned in the "Symptoms" section.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next release of Windows Media Player that contains this hotfix.

Hotfix download information

The following files are available for download from the Microsoft Download Center:

DownloadDownload the WindowsMedia9-KB840648-x86-ENU.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name
   -------------------------------------------------------
   18-Jun-2004  14:40  9.0.0.3204  1,006,592  Wmnetmgr.dll

WORKAROUND

To work around this problem temporarily, clear the Internet Explorer local browser cache.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kbfix kbBug kbQFE kbHotfixServer KB840648 kbAudDeveloper
©2004 Microsoft Corporation. All rights reserved.