"There are no Office Assistant character files present" error message when you start an Office 2000 program for the second time (840644)
The information in this article applies to:
- Microsoft Office 2000, All Editions
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Publisher 2000
- Microsoft Word 2000
SYMPTOMSWhen you start a Microsoft Office 2000 program for the
second (or subsequent) time, you may receive the following error
message: The Office Assistant could not be started. Please
repair the Assistant by running Office 2000 setup and selecting "Repair Office
2000". CAUSEThis problem may occur if all the following conditions are
true:
- You have both Microsoft Office 2000 programs and Microsoft
Office 2003 programs installed on the same computer.
- You start an Office 2003 program before you start an Office
2000 program.
- The Office Assistant is active in the Office 2003
program.
- You start and then quit an Office 2000 program.
- You start an Office 2000 program a second (or subsequent)
time.
RESOLUTIONHow to obtain the hotfixThis issue is fixed in the Office 2000 post-Service Pack 3 Hotfix
Package that is dated May 13, 2004. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 841530 Office 2000 post-Service Pack 3 hotfix package: May 13, 2004 STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 4/7/2006 |
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| Keywords: | kbQFE KBHotfixServer kberrmsg kbOffice2000preSP4fix kbfix kbbug KB840644 kbAudITPRO kbAudEndUser |
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