WD: Can't Recover Password-Protected Document If Password Lost (84545)
The information in this article applies to:
- Microsoft Word for Windows 2.0
- Microsoft Word for Windows 2.0a
- Microsoft Word for Windows 2.0b
- Microsoft Word for Windows 2.0c
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for the Macintosh 6.0
- Microsoft Word for the Macintosh 6.0.1
- Microsoft Word for the Macintosh 6.0.1a
- Microsoft Word for Windows NT 6.0
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
- Microsoft Word 98 Macintosh Edition
This article was previously published under Q84545 SUMMARY
In Microsoft Word, a password-protected document cannot be recovered if the
password for that document is lost or forgotten. Microsoft does not offer a
service to retrieve documents to which passwords have been added, nor does
it offer any information regarding such services or processes.
This policy is to prevent any damages to Microsoft Word users who rely on
the security that their passwords provide. To recover a password-protected
document, you must remember the assigned password.
NOTE: Remember that passwords are case sensitive. If you used a combination
of uppercase and lowercase letters when you set up your password, you'll
need to use the same combination when you use the password to access your
document. Also, before you type your password, verify that CAPS LOCK is not
active.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | kbinfo kbpolicy KB84545 |
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