Links in the "See also" list in Windows Explorer do not work in Windows 2000 (839654)

SYMPTOMS

When you open Windows Explorer to view any folder on a Microsoft Windows 2000-based computer, and you click the My Documents link, the My Network Places link, or the My Computer link in the See also list in the right pane, the corresponding folder does not open.

Additionally, if you are using Internet Explorer 5.0 Service Pack 1 (SP1), you may experience the following behavior:

When you click the My Documents link, you receive the following error message:
Cannot find 'file:///::%7B450d8fba-ad25-11d0-98a8-0800361b1103%7D'. Make sure the path or Internet address is correct.
When you click the My Network Places link, you receive the following error message:
Cannot find 'file:///::%7B208D2C60-3AEA-1069-A2D7-08002B30309D%7D'. Make sure the path or Internet address is correct.

CAUSE

This problem may occur if you have installed the MS03-048 November 2003 cumulative security update for Internet Explorer, or if you have installed the MS04-004 cumulative security update for Internet Explorer.

For additional information about the cumulative security updates for Internet Explorer, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824145 MS03-048: November 2003 cumulative security update for Internet Explorer

832894 MS04-004: Cumulative security update for Internet Explorer

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Internet Explorer 6 Service Pack 1 (SP1) and hotfix 824145 installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size      File name
   ---------------------------------------------------------
   21-Apr-2004  16:08                    16,887  Imgview.htt
   21-Apr-2004  16:08                    13,215  Nethood.htt
   12-May-2004  14:59  5.0.3900.6920  1,118,992  Webvw.dll

MORE INFORMATION

For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates