CAUSE
This problem may occur if all the following conditions are true:
- You log on to a Windows XP-based computer after another user has used the computer.
- The previous user worked offline.
- The previous user created a new subfolder in a folder that is cached for offline use.
- The previous user created another subfolder in the new subfolder. For example, the new folder may be Server_Share:\Shared_Folder\New_Subfolder\New_Subfolder
- The previous user has not logged on to the network to synchronize the cached folder.
If the previous user logs on to the network and synchronizes the cached folder with the network folder, files and folders are not missing online. Therefore, the problem does not occur.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
--------------------------------------------------------------------
24-Mar-2004 20:15 5.1.2600.1366 688,640 Cscui.dll IA-64
10-Jan-2004 10:15 5.1.2600.1331 369,152 Regedit.exe IA-64
09-Jan-2004 22:09 1,517,066 System.adm
24-Mar-2004 20:20 5.1.2600.1366 313,856 Wcscui.dll x86
10-Jan-2004 11:23 5.1.2600.1331 134,144 Wregedit.exe x86
Date Time Version Size File name
----------------------------------------------------------
24-Mar-2004 20:20 5.1.2600.1366 313,856 Cscui.dll
10-Jan-2004 11:23 5.1.2600.1331 134,144 Regedit.exe
09-Jan-2004 22:07 1,517,066 System.adm