IIS services unexpectedly restart on your Exchange Server 2003 computer (839418)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

On your Microsoft Exchange Server 2003 computer, Microsoft Internet Information Services (IIS) services unexpectedly restarts. If you have the Dr. Watson tool set up as your default debugger, you can use it to analyze the User.dmp file. The analysis of the User.dmp file shows that an access violation occurred during a call to the Microsoft Exchange IMAP4 HrParse command.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must be running Exchange Server 2003 Service Pack 1 (SP1). For additional information about how to obtain Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you install this hotfix. However, the following services are automatically stopped and then restarted during the hotfix installation:
  • World Wide Web Publishing Service
  • Simple Mail Transport Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Microsoft Exchange POP3
  • Microsoft Exchange IMAP4
  • IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Jul-2004  02:48  6.5.7232.15       119,296  Imap4svc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbExchange2003preSP2fix kbfix kbBug KB839418 kbAudITPRO
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