Error code 0x80040301 appears when you try to move a mailbox in Exchange Server 2003 (839217)
The information in this article applies to:
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMSWhen you try to move a mailbox to another mailbox store in Microsoft Exchange Server 2003, the mailbox move operation is unsuccessful. When you view the log file information that is available after you complete the Exchange Task Wizard, you notice the following error code:
Error 0x80040301 Additionally, all the following events appear in the application log in Event Viewer: Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
Date: dateTime: timeUser: N/A
Computer: computernameDescription: Unable to move mailbox ' UserName'.
Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider.
ID no: 80040301-0000-00000000
For more information, click <http://search.support.microsoft.com/search/?adv=1>. Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9172
Date: dateTime: timeUser: N/A
Computer: computernameDescription: Failed to copy messages to the destination mailbox store.
Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider.
ID no: 80040301-0000-00000000
For more information, click <http://search.support.microsoft.com/search/?adv=1>.Event Type: Error Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8505
Date: dateTime: timeUser: N/A
Computer: computernameDescription: Unable to move mailbox UserName.
A problem occurred while getting the properties for a folder.
Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to look for any problem in the database "First Storage Group\Mailbox Store ( COMPUTERNAME)".
For more information, click <http://search.support.microsoft.com/search/?adv=1>.
CAUSEThis problem may occur if both of the following conditions are true: - You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data from Microsoft Exchange Server 5.5 mailboxes in a different Exchange organization.
- During the Exmerge.exe process, you selected the option to extract associated folder messages from the source information store and to import those messages to the target information store. For example, in the Source Server dialog box, you clicked Options, and then you clicked to select the Associated folder messages check box on the Data tab.
Note Associated folder messages are used to store folder rules and views.
In this scenario, when you try to move a mailbox that has been migrated by using Exmerge.exe, the move operation is not successful if the mailbox contains a message copy rule or a message move rule that is corrupted.
RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 2003 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. PrerequisitesNo prerequisites are required to install this hotfix. Restart requirementYou do not have to restart your computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace any other hotfixes. File informationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
26-Mar-2004 21:06 6.5.6980.80 373,248 Exsmtp.dll
26-Mar-2004 19:22 6.5.6980.80 49,152 Mdbevent.dll
26-Mar-2004 20:00 6.5.6980.80 3,194,880 Mdbmsg.dll
26-Mar-2004 19:25 6.5.6980.80 24,064 Mdbrole.dll
26-Mar-2004 20:49 6.5.6980.80 13,312 Mdbtask.dll
26-Mar-2004 20:46 6.5.6980.80 5,045,760 Store.exe
Hotfix installation informationAfter you install this hotfix, the following new registry value is introduced to control whether Exchange 2003 ignores a failure to move a move rule or a copy rule:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersPrivate
Entry name: Ignore Bad Copy/Move Rule
Entry type: REG_DWORD Entry data: 0 or 1 If this registry entry is set to a value other than 0 (zero), Exchange 2003 ignores a failure to move a move rule or a copy rule. When you enable this registry entry, the following new event is generated when Exchange 2003 ignores a failure to move a move rule or a copy rule:Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8534
Date: dateTime: timeUser: N/A
Computer: computernameDescription: A problem occurred while getting the properties for Copy/Move rule for Test User. Error code: -2147221233. Try to clear the rules or run ISINTEG to check for any problem in the database "First Storage Group\Mailbox Store (BUG241341)".
For more information, click http://search.support.microsoft.com/search/?adv=1. WORKAROUNDTo work around this problem, try to remove the copy rules or move rules from the mailbox before you move that mailbox. Additionally, run the ISINTEG against the mailbox store to determine if any problems exist in the database.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type: | Major | Last Reviewed: | 7/17/2006 |
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Keywords: | kbExchange2003preSP1fix kbDeployment kbEventLog kberrmsg kbBug kbfix kbQFE kbHotfixServer KB839217 kbAudITPRO |
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