SYMPTOMS
When you try to install Microsoft Office XP Service Pack 3
(SP3) from the Office Update Web site, you may receive the following error
message:
Installation unsuccessful
Note To view the Office Update Web site, visit the following Microsoft
Web site:
RESOLUTION
To resolve this problem, use one of the following methods.
Method 1: Download and install the Office XP SP3 full-file package
The
following file is available for download from the Microsoft Download
Center:
Download
the English version of the Office XP Service Pack 3 full-file package
now. Release Date: March 9,
2004
For additional information about how to download Microsoft
Support files, click the following article number to view the article in the
Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
Note To download and install a localized version of Office XP SP3,
visit the following Microsoft Web site:
To download and install Office XP SP3, follow these steps:
- Click the Download the English version of the
Office XP Service Pack 3 full-file package now link that is mentioned
earlier.
- In the File Download dialog box, click
Open.
Note The Office XP SP3 full-file package is 57.5 megabytes (MB) and
may take a long time to download depending on your Internet connection
speed. - If you are prompted to install the update, click
Yes.
- Click Yes to accept the license
agreement.
- When you receive a message that indicates that the
installation was successful, click OK.
Note After you install the update, you cannot remove it. To revert to
an installation before the update was installed, you must remove Office XP, and
then install it again from the original CD-ROM.
Method 2: Update your administrative installation point
Contact your network administrator for more information about
updating your administrative installation point.