RESOLUTION
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Only apply it to systems that are experiencing this
specific problem. This hotfix may receive additional testing. Therefore, if you
are not severely affected by this problem, we recommend that you wait for the
next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control
Panel.
Date Time Version Size File name
-------------------------------------------------------
18-Mar-2004 14:34 5.41.15.1507 504,832 Msftedit.dll
18-Mar-2004 15:04 5.30.23.1219 423,936 Riched20.dll
09-Jan-2004 10:46 5.4.1.0 6,656 Spmsg.dll
09-Jan-2004 17:11 5.4.1.0 140,800 Spuninst.exe
Windows 2000
Hotfix information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, we recommend that you wait
for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control
Panel.
Date Time Version Size File name
-------------------------------------------------------
15-Nov-2001 11:27 5,149 Empty.cat
18-Mar-2004 20:29 5.30.23.1219 412,432 Riched20.dll
08-Oct-2003 14:18 5.4.1.0 6,656 Spmsg.dll
08-Oct-2003 14:19 5.4.1.0 140,800 Spuninst.exe