You cannot edit the properties of a shared resource that is not Windows-based in Windows Storage Server 2003 (838985)

SYMPTOMS

After you install the Microsoft Windows Storage Server feature pack on a Microsoft Windows Storage Server 2003-based computer, you may receive the following error message after you open the properties dialog box of a shared resource that is not Windows-based:

The share information cannot be retrieved. Please try again. If the problem persists, please contact your hardware provider.

For example, this issue occurs when you open the properties dialog box of an Apple Macintosh shared resource.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time     Size    File name
   -------------------------------------------------------------------------------
   07-Apr-2004  17:29   222,720  Windowsstorageserver2003featurepack-kb838985.msi