You cannot scroll in a program when IntelliPoint 5.0 is installed (838620)


The information in this article applies to:

  • Microsoft IntelliMouse Explorer
  • Microsoft IntelliMouse Optical
  • Microsoft IntelliPoint software v.5.0
  • Microsoft Laser Mouse 6000
  • Microsoft Wheel Mouse Optical
  • Microsoft Wireless Desktop Version 1.0
  • Microsoft Wireless IntelliMouse Explorer 2.0
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Optical Mouse 3000
  • Microsoft Wireless Optical Mouse 1000
  • Microsoft Wireless Optical Mouse Blue
  • Wireless Optical Desktop 3000

SYMPTOMS

You cannot use the products that are in the "Applies To" section to scroll in a program, although you can scroll in other programs such as Microsoft Internet Explorer.

CAUSE

This behavior occurs if one or more of the following conditions are true:
  • You have Microsoft IntelliPoint 5.0 installed. IntelliPoint 5.0 does not provide the Universal Scrolling feature that is included in some earlier Microsoft IntelliPoint versions.
  • The program does not provide native support for vertical scrolling.

STATUS

This behavior is by design.
Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbprb kbConfig KB838620 kbAudEndUser kbAudITPRO
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