"The email address '<EmailAddress>' is unknown" error message when you add a user to a Windows SharePoint Services Web site (838109)
The information in this article applies to:
- Microsoft Windows SharePoint Services
SYMPTOMSWhen you add a user to your Microsoft Windows SharePoint
Services Web site, you may receive the following error message:
The email address
'EmailAddress' is unknown. CAUSEThis issue occurs if both of the following conditions are
true:
- Windows SharePoint Services is configured to use Active
Directory account creation mode.
- The e-mail settings on the server are configured to use the
Simple Mail Transfer Protocol (SMTP) service that is installed when you
installed E-mail Services on the server to configure the server as a mail
server.
In this situation, only the recipients who have mailboxes that
are configured to use the Post Office Protocol (POP3) service can retrieve
e-mail messages from the server. The SMTP server blocks e-mail messages that
are sent to recipients who do not have mailboxes that are configured to use the
POP3 service. WORKAROUNDTo work around this issue, configure Windows SharePoint
Services to use an SMTP server that permits users to send e-mail messages to
the recipients that they have to send e-mail messages to. To do so, follow
these steps:
- Start SharePoint Central Administration.
- Configure Windows SharePoint Services to use a different
SMTP server. To do so, follow these steps:
- On the Windows SharePoint Services Central
Administration page, under Server Configuration, click
Configure default e-mail server settings.
- On the Configure E-Mail Server Settings page, specify
an SMTP server that permits users to send e-mail messages to the recipients
that they have to send e-mail messages to.
- Click OK.
- Configure the virtual server e-mail settings to use a
different SMTP server. To do so, follow these steps:
- On the Windows SharePoint Services Central
Administration page, under Virtual Server Configuration, click
Configure virtual server settings.
- On the Configure Virtual Server Settings page, click
the virtual server.
- On the Virtual Server Settings page, under
Virtual Server Management, click Virtual server e-mail
settings.
- In the Mail Settings area, specify an
SMTP server that permits users to send e-mail messages to the recipients that
they have to send e-mail messages to.
- Click OK.
Modification Type: | Major | Last Reviewed: | 3/10/2004 |
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Keywords: | kberrmsg kbprb KB838109 kbAudITPRO |
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