The plan is not deleted and you receive a "timeout" error message when you try to delete a large plan from your Project Server 2002 database (838017)

SYMPTOMS

When you try to delete a large plan from your Microsoft Project Server 2002 database, you may receive a "timeout" error message and the plan is not deleted. Additionally, during the time when you are trying to delete the plan, other users may not be able to log on to your database or to perform other functions that require information from your Microsoft SQL server.

CAUSE

This problem may occur if the VWNotify service stops responding when XML files are published to the Viewdrop folder and you try to delete a plan from your database.

WORKAROUND

To work around this problem, empty the Viewdrop folder before you delete plans from your Project Server 2002 database.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Microsoft Project Server 2002 Hotfix Package that is dated April 27, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

838888 Description of the Microsoft Project Server 2002 hotfix package: April 27, 2004

Note You may still receive an error message when you delete a large plan from your Project Server 2002 database after you install this hotfix. However, the problem that is described in the "Symptoms" section will not occur.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.