"The expected version of the product was not found on your system" error message when you install Office XP Service Pack 3 (837826)
The information in this article applies to:
- Microsoft Office XP Professional
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Office XP Students and Teachers
- Microsoft Office XP Developer
- Microsoft Access 2002
- Microsoft Excel 2002
- Microsoft FrontPage 2002
- Microsoft Outlook 2002
- Microsoft PowerPoint 2002
- Microsoft Word 2002
SUMMARYWhen you try to update Microsoft Office XP to Microsoft Office XP Service Pack 3 (SP3), you receive an error message that states that the expected version was not found. To resolve this problem, install the full-file version of Office XP SP3. SYMPTOMSWhen you (as a network administrator) or one of your users
tries to install Office XP SP3, you may receive the following error
message: The expected version of the product was not found
on your system. CAUSEThis problem may occur when the following conditions are
true:
- You have Microsoft Office XP Service Pack 1 or Microsoft
Office XP Service Pack 2 installed and updated from an administrative
installation point.
- You try to update your Office XP installation from one of
the following Microsoft Web sites:
- Microsoft Office Update Web site:
- Microsoft Download Center:
Note The Microsoft Office XP updates from these Microsoft Web sites
are binary updates.
RESOLUTIONTo resolve this problem, use one of the following methods. Method 1: Use the Office XP Service Pack 3 full-file updateYou can use the Office XP Service Pack 3 full-file update to
update your administrative installation point or an individual computer
(client) that has Office XP installed. For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base: 832671
Description of Microsoft Office XP Service Pack 3
Method 2: Use a new RTM-base level administrative installation pointIf you, as the network administrator, no longer want to maintain
your Office XP administrative installation point with current service packs and
updates, create a new Office XP installation point at the Office XP RTM-base
level. After you install Office XP to a client computer from your new
Office XP RTM-base administrative installation point, you can use then use the
binary update from one of the Microsoft Web sites that is listed in the "Cause"
section of this article. For additional information about how to create a new
Administrative Installation Point, click the following article number to view
the article in the Microsoft Knowledge Base: 304953
HOW TO: How to deploy Office XP over a network
MORE INFORMATIONClient updates, such as Office XP Service Pack 2 and
earlier, could be successfully installed on an Office XP client installation if
the full-file administrative update had been installed on the administrative
installation point and the client computer had been updated from the
administrative installation point. With Microsoft Office XP Service
Pack 3, Microsoft changed the way the binary update is authored so that the
Office XP Service Pack 3 client (binary) update will install directly over the
RTM-level version (10.0.2627) of Office XP. Because of this change,
the Office XP Service Pack 3 binary update will not install successfully on a
computer that has either Office XP Service Pack 1 (SP1) or Office XP Service
Pack 2 (SP2) installed from an administrative installation point and recached
on the local computer (client). This problem occurs because Office XP Service
Pack 3 must have version 10.0.2627 (RTM-level) of Office XP
installed. Note The Office XP Service Pack 3 (SP3) full file update will install
correctly over an Office XP RTM-level, Office XP Service Pack 1 (SP1), and
Office XP Service Pack 2 (SP2) when Office SP3 is applied to an administrative
installation point. Troubleshooting notesThe following Ohotfix verbose log shows an error 2749 with an
error code of 1642 at the end of the log entry:
MSI (s) (F8:64): Looking for storage transform: 7TTo7U
MSI (s) (F8:64): Validating transform '7TTo7U' with validation bits 0x122
MSI (s) (F8:64): Note: 1: 2749 2: 7TTo7U 3: C:\WINDOWS\Installer\3b569.msi 4: 10.0.2627.01 5: 10.0.4330.0
MSI (s) (F8:64): 1: 2749 2: 7TTo7U 3: C:\WINDOWS\Installer\3b569.msi 4: 10.0.2627.01 5: 10.0.4330.0
(Expected version is 10.0.2627, version found is 10.0.4330.0.)
The following Ohotfix log entry shows error code 1642 at the end
of the log:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded
may be missing, or the upgrade patch may update a different version of the program. Verify that the program
to be upgraded exists on your computer and that you have the correct upgrade patch.
C:\DOCUME~1\username.NOR\LOCALS~1\Temp\IXP000.TMP\MAINSP3op.msp
MSI (s) (F8:64): Attempting to delete file C:\WINDOWS\Installer\22879.msp
MSI (s) (F8:64): MainEngineThread is returning 1642
MSI (c) (50:40): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.
Counter after decrement: -1
MSI (c) (50:40): MainEngineThread is returning 1642
For additional
information about how to use the Microsoft Office XP installation log files to
troubleshoot Office Setup issues, click the following article number to view
the article in the Microsoft Knowledge Base: 296603
How To Use an Office XP Setup Log File to Troubleshoot Setup Problems in Office XP
REFERENCES For
additional information, click the following article number to view the article
in the Microsoft Knowledge Base: 325671
OFFXP: Overview of the Office XP Service Pack 2
307843 OFFXP: Overview of the Office XP Service Pack 1
283686 OFFXP: Setup Command-Line Switches for Office XP
Modification Type: | Minor | Last Reviewed: | 4/7/2006 |
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Keywords: | kbtshoot kberrmsg kbprb KB837826 kbAudITPRO |
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