Content Management Server returns an "error - (403) Forbidden" error message when import or export completes (837727)



The information in this article applies to:

  • Microsoft Content Management Server 2002 SP1

SYMPTOMS

You receive the following error message when you run Microsoft Content Management Server (MCMS) Site Deployment to import or export by using either a Site Deployment script or Site Deployment Manager:
Error: 0 Description: The remote server returned an error: (403) Forbidden. Severity: 5 Source: System Debug info: N/A Extra info: N/A Client Source: CExProgress::ProcessPackage Recommended Action: N/A
To receive this error message, you must use a SQL login to connect to the database, not a trusted connection.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Content Management Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size       File name
   -----------------------------------------------------------------
   03-Mar-2004  20:13  5.0.0.2524  2,232,416  Nrdcapplication.exe
   03-Mar-2004  20:11  5.0.2524.0  2,060,800  Nrsitedeployserver.dll
Because you must use SQL logging, one method to work around this problem is to use a trusted connection. To do this, run the Database Configuration Application (DCA). When you choose the computer that is running Microsoft SQL Server, and you choose the database for MCMS, choose to enable a trusted connection. Make sure that the user who runs the DCA has user rights to the MCMS database.

STATUS

Microsoft has confirmed that this is a problem in Content Management Server 2002.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbContentMgtServ2002SP2Fix kbContentMgtServ2002preSP2Fix KB837727