USB audio/video devices do not resume from standby on some portable computers (837651)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

On some portable computer systems, the system stops responding when resuming from standby.

This problem occurs on portable computer systems whose installed audio/video (A/V) streaming devices use universal serial bus (USB) connectors.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

This problem has been resolved in Microsoft Window XP Service Pack 2.

To obtain Windows XP Service Pack 2, visit the following Windows Update Web site:

http://v5.windowsupdate.microsoft.com

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:9/8/2005
Keywords:kbWinXPsp2fix kbQFE kbfix kbbug kbKMode kbDriver kbUSB kbDDK KB837651 kbAudDeveloper
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