You receive an error message or the /SAGERUN command-line option does not work correctly when you run the Disk Cleanup wizard from the command line in Windows Server 2003 (837642)

SYMPTOMS

When you run the Disk Cleanup wizard (Cleanmgr.exe) at the command line on a Microsoft Windows Server 2003-based computer, you may experience the following symptoms:

If you type cleanmgr /sageset:1 and press ENTER, you receive the following message:
Disk Cleanup cannot clean up drive C.
Make sure that there is a disk in the drive, and that the drive door is closed.
However, you do not receive this message if you use the /d command-line option.
If you type cleanmgr /sageset:1 /d c: and press ENTER, the command appears to run correctly but does not create the required registry flags. Because the registry flags do not exist, the /sagerun command-line option does not work correctly.

These symptoms do not occur on computers that are running Microsoft Windows XP or Microsoft Windows 2000.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size     File name       Platform
   -------------------------------------------------------------------
   19-Jan-2004  22:53                    271  Branches.inf       IA-64
   19-Jan-2004  22:54                    271  Branches.inf         x86
   24-Feb-2004  18:01  6.0.3790.132  101,888  Cleanmgr.exe       IA-64
   24-Feb-2004  18:14  6.0.3790.132   62,976  Cleanmgr.exe         x86
   24-Feb-2004  18:22                 10,119  Kb837642.cat       IA-64
   24-Feb-2004  18:22                  9,766  Kb837642.cat         x86
   24-Feb-2004  18:18                    354  Updatebr.inf       IA-64
   24-Feb-2004  18:17                    354  Updatebr.inf         x86
   24-Feb-2004  18:18                  6,540  Update_rtmqfe.inf  IA-64
   24-Feb-2004  18:17                  6,265  Update_rtmqfe.inf    x86
   24-Feb-2004  18:14  6.0.3790.132   62,976  Wcleanmgr.exe        x86