SYMPTOMS
In Microsoft Content Management Server 2002, when you use Revision History to compare two postings, you may receive the following error message:
Server Error in '/Your CMS Web' Application.
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Exception occurred.
Description: An unhandled exception occurred during the execution of the current web request.
Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Exception occurred.
Source Error:
An unhandled exception was generated during the execution of the current web request.
Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80020009): Exception occurred.]
Microsoft.ContentManagement.Interop.CompareHtml.CompareClass.CompareBuffers(String bstrOldContent, String bstrNewContent, Boolean bSrcCompare) +0
Microsoft.ContentManagement.WebAuthor.PageRevisionCompareInfo.GetCompareResultHtml() +752
Microsoft.ContentManagement.WebAuthor.PageRevisionCompareInfo.Page_Load(Object sender, EventArgs e) +1264
System.Web.UI.Control.OnLoad(EventArgs e) +67
System.Web.UI.Control.LoadRecursive() +35
System.Web.UI.Page.ProcessRequestMain() +731
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Content Management Server 2002 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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04-Mar-2004 02:04 5.0.2525.0 316,416 Aeinterfaces.dll
04-Mar-2004 02:05 5.0.2525.0 1,233,408 Aeserverobject.dll
04-Mar-2004 02:05 5.0.2525.0 101,888 Comparehtml.dll
04-Mar-2004 02:06 5.0.2525.0 753,152 Serverconfigurationapi.dll
04-Mar-2004 02:06 5.0.0.2525 24,725 Versioncomparisonbuffersizeconfig.exe