Text may be missing when you view a Word 2003 document in different views, or when you scroll the document in Word 2003 (837004)


The information in this article applies to:

  • Microsoft Office Word 2003
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

In a Microsoft Office Word 2003 document, when you change views or scroll the document, text that should appear on the last line of a page may jump to the next page, may jump back to the previous page, or may intermittently not show on either page.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003


Hotfix information

How to obtain the hotfix

This issue is fixed in the Word 2003 Hotfix Package that is dated March 1, 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

835212 Description of the Word 2003 hotfix package: March 1, 2004

After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the AlternateTableHeightLayout registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 1.

MORE INFORMATION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To this hotfix, follow these steps:
  1. Quit Word 2003.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options

  4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type AlternateTableHeightLayout, and then press ENTER.
  6. Right-click AlternateTableHeightLayout, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbOffice2003sp1fix kbOffice2003preSP1fix kbfix kbbug kbQFE KB837004 kbAudITPRO kbAudEndUser
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