The "Connect using a modem, ISDN adapter, or other physical device" option is not available when you try to create a Routing and Remote Access connection in Windows Server 2003 (836875)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Datacenter Edition

SYMPTOMS

When you try to create a Routing and Remote Access connection by using the Connection Type: Select the type of demand dial interface you want to create dialog box, the Connect using a modem, ISDN adapter, or other physical device option is not available. Therefore, you cannot select the kind of connection that you want.

CAUSE

This problem occurs when no modems or Integrated Services Digital Network (ISDN) devices are installed. Therefore, the only available device is considered part of the Other physical device category. For example, a wide area network (WAN) device such as the FarSite Communications Ltd. FarSync WAN adapter is considered part of the Other physical device category.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version       Size     File name
   ------------------------------------------------------------
   15-Feb-2004  12:11  5.2.3790.127  659,456  Rasdlg.dll
   19-Jan-2004  09:54                    271  Branches.inf
   15-Feb-2004  12:16                  9,766  Kb836875.cat
   15-Feb-2004  12:12                    354  Updatebr.inf
   15-Feb-2004  12:13                  6,328  Update_rtmqfe.inf

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbWinServ2003preSP1fix kbBug kbfix kbQFE kbprb KB836875 kbAudDeveloper
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