You cannot open the device Explorer window by using the ActiveSync toolbar in Windows (836152)
The information in this article applies to:
- Microsoft ActiveSync 3.5
- Microsoft ActiveSync 3.6
- Microsoft ActiveSync 3.7
SYMPTOMSWhen you click the Explore button on the
ActiveSync toolbar in Microsoft Windows, the device Explorer window does not
open.CAUSEThis problem occurs because the Windows shell policy on your
computer disables shell name extensions that are not trusted.
The shell policy sets the value of
the EnforceShellExtensionSecurity key to 1. This setting causes the shell to run only the shell extensions that are registered under the
Approved
key.RESOLUTIONTo enable the device explorer, add the ActiveSync extension
to the list of trusted extensions. To do this, follow these steps:
- Open a text editor such as Notepad, and then paste the following text in a blank document:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]
"{49BF5420-FA7F-11cf-8011-00A0C90A8F78}"="Mobile Device" - Save the file. Type .reg for the file name
extension.
- Locate and then double-click the file.
- When you receive a message to add information to the registry, click
Yes.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.REFERENCES
For additional information about approved shell extensions and the EnforceShellExtensionSecurity key, click the following article number to view the article in the Microsoft Knowledge Base:
216384
Approved shell extensions only enforced if EnforceShellExtensionSecurity key is turned on
| Modification Type: | Major | Last Reviewed: | 5/13/2004 |
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| Keywords: | kbprb KB836152 kbAudDeveloper |
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