Site Manager does not start when a user tries to connect to a Web site that uses the AuthFilter filter (835745)
The information in this article applies to:
- Microsoft Commerce Server 2002 SP2
- Microsoft Content Management Server 2002 SP1
- Microsoft Content Management Server 2001 SRP2
SYMPTOMSWhen a user tries to start Site Manager in Microsoft Content Management Server (MCMS) 2002 Service Pack 1 (SP1), the Site Manager client does not start. The user is prompted to log on, and after the user does so, the Site Manager console does not start. The user does not receive an error message, and the Site Manager client does not start.
Note This problem only occurs when you use the version of Site Manager that is included in MCMS 2002 SP1. This problem does not occur when you use the original release version of MCMS 2002.CAUSEThis problem occurs because of the Microsoft Internet Information Services (IIS) response when IIS is configured with the Microsoft Commerce Server 2002 AuthFilter filter for authentication.RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Content Management Server 2002 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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02-Apr-2004 01:03 5.0.2528.0 57,344 Microsoft.contentmanagement.common.dll STATUS
Microsoft has confirmed that this is a problem in MCMS 2002.
Modification Type: | Minor | Last Reviewed: | 10/26/2005 |
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Keywords: | kbHotfixServer kbQFE kbHotfixServer kbQFE kbbug kbfix kbContentMgtServ2002SP2Fix kbContentMgtServ2002preSP2Fix KB835745 kbAudDeveloper |
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