Missing clips appear with the title Dglxasset.aspx when you search for clips in Office XP and in Office 2003 (835413)


The information in this article applies to:

  • Microsoft Clip Organizer 2002
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Visio Standard 2003
  • Microsoft Office Word 2003
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Visio 2002 Professional
  • Microsoft Visio 2002 Standard
  • Microsoft Word 2002

SYMPTOMS

When you search for clips in a Microsoft Office program (on the Insert menu, point to Picture, and then click ClipArt), instead of seeing the clips that you expect on the Clip Art task pane, you may see missing clips that are titled Dglxasset.aspx. Additionally you may receive the following error message when you try to insert clip art in an Office program:
The appropriate graphic converter is not available.

CAUSE

This problem may occur because of temporary Internet files that are located on your computer. This problem may occur even if you do not use Microsoft Internet Explorer as your Web browser.

WORKAROUND

To work around this problem, delete the temporary Internet files in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Delete Files.
  4. In the Delete Files dialog box, click OK.

    Note The deletion of files may take several minutes to complete.
  5. Click OK to close the Internet Options dialog box.
Modification Type:MinorLast Reviewed:12/29/2005
Keywords:kbinfo kbprb KB835413 kbAudEndUser
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