SYMPTOMS
Your Microsoft Windows 2000-based computer may stop unexpectedly, and you receive the following error message:
A problem has been detected And Windows has been shut down To prevent damage To your computer...
Technical information:
*** STOP: 0x0000001E (0xC0000005, 0x804CA26B, 0x00000001, 0x01C37EDF)
KMODE_EXCEPTION_NOT_HANDLED
Note The four parameters in this error message may vary depending on the cause of the Stop error.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
19-Dec-2003 18:57 5.0.2195.6886 30,224 Mountmgr.sys
21-Jan-2004 21:45 5.0.2195.6892 1,700,032 Ntkrnlmp.exe
21-Jan-2004 21:45 5.0.2195.6892 1,699,392 Ntkrnlpa.exe
21-Jan-2004 21:45 5.0.2195.6892 1,720,192 Ntkrpamp.exe
21-Jan-2004 21:45 5.0.2195.6892 1,677,568 Ntoskrnl.exe