Description of the Outlook 2003 hotfix package: May 20, 2004 (834716)



The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager

SUMMARY

Microsoft has released the Microsoft Office Outlook 2003 hotfix package: May 20, 2004. This article describes the following items about the hotfix package:

  • Issues that are fixed in the hotfix package
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that are contained in the hotfix package

INTRODUCTION

This article describes the Microsoft Office Outlook 2003 issues that are fixed in the Outlook 2003 hotfix package that is dated May 20, 2004.

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Issues that are fixed in the hotfix package

The following issues are fixed in this hotfix package:
  • 836723 Some address lists may be missing when you use Outlook 2003 in Cached Exchange Mode

  • 837998 You cannot open Business Contact records in Outlook 2003 with Business Contact Manager

The following issues are fixed in this hotfix package but were not previously documented in a Microsoft Knowledge Base article:
  • An incorrect non-delivery report (NDR) is generated when Outlook 2003 is offline

    If you work offline when Outlook 2003 is configured to use Cached Exchange Mode and you send an e-mail message when your mailbox has exceeded the storage limit that is set for user mailboxes in Microsoft Exchange Server, the non-delivery report (NDR) that you receive contains the following text: Could not submit the message at the server. The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (SHIFT+ DEL) delete them. This text does not notify you that your mailbox has exceeded the storage limit that is specified in Exchange Server.
  • You cannot recover an item that was deleted from a public folder

    If you use the Recover Deleted Items command in Outlook 2003 to recover an item that was deleted from a public folder and the operation is not successful, the item is no longer contained in the folder. That is, you cannot try to recover the item again.
  • You receive the "Object could not be found" error message when you try to create a new instance of a custom form in the Favorites folder

    If you create a folder in the public folder to store items such as contacts or appointments and you create a custom form to use as the default form, you may find that you cannot create a new instance of the custom form after you add the folder to the Favorites folder. For example, when you try to create a new contact or a new appointment from the folder that you added to the Favorites folder, you receive the following error message:
    The object could not be found
    Additionally, Outlook 2003 may stop responding (hang).
  • Outlook 2003 stops responding (hangs) when you open a form

    When you open a form in Outlook 2003, Outlook 2003 may stop responding (hang). This problem may occur if the Outlook 2003 forms cache already contains five folders for the message class that is associated with the form.
  • Outlook 2003 stops responding (hangs) when you open a custom form

    When you try to open a custom form after you add the ForceFormReload registry entry to the following registry key, Outlook 2003 may stop responding (hang) in certain situations:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook

  • The "Show Names from the" list in the Address Book dialog box is missing entries

    If your Outlook 2003 profile is configured to use Cached Exchange Mode, you may find that the Show Names from the list in the Address Book dialog box is missing entries after you download the address book.
  • You receive "0x80040304" synchronization error messages and e-mail messages are moved to the Server Failures folder in Outlook 2003

    If Outlook 2003 is configured to use Cached Exchange Mode with the Download Headers and then Full Items connection setting, you may find that you cannot download certain e-mail messages. You receive "0x80040304" synchronization error messages and e-mail messages are moved to the Server Failures folder. This problem may occur with e-mail messages that are sent by the Cisco Unity Voice Messaging System.

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MORE INFORMATION

Service pack information

This problem was first corrected in Microsoft Office 2003 Service Pack 1.
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

There are no prerequisites for this hotfix.

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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or modify any registry keys to use any hotfixes that are contained in this package.

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Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:
Date         Time   Version        Size       File name
-------------------------------------------------------------------------
20-May-2004  17:02  5.0.2919.6304  2,648,608  Office2003-kb834716-enu.exe 

Microsoft Windows Installer MSP file information:
Date         Time     Size     File name
-----------------------------------------------------------------------
20-May-2004  06:10    341,504  Olkintlop.msp (Optimized)
20-May-2004  06:13  2,390,528  Olkintlff.msp (Full-File/Administrative)

After you install the hotfix, the global version of this fix has the file attributes (or later file attributes) that are listed in the following table:
   Date         Time   Version        Size        File name
   -----------------------------------------------------------
   23-Mar-2004  09:52  11.0.6205.0       116,424  Contab32.dll
   23-Mar-2004  09:52  11.0.6205.0        31,944  Dumpster.dll
   23-Mar-2004  09:52  11.0.6205.0       214,728  Emsabp32.dll
   23-Mar-2004  09:52  11.0.6205.0       702,664  Emsmdb32.dll
   23-Mar-2004  09:52  11.0.6205.0       131,784  Emsui32.dll
   23-Mar-2004  09:52  11.0.6205.0       778,944  Mapir.dll
   23-Mar-2004  09:53  11.0.6205.0        30,408  Mlshext.dll
   23-Mar-2004  09:52  11.0.6205.0     1,356,488  Msmapi32.dll
   23-Mar-2004  09:52  11.0.6205.0       711,368  Mspst32.dll
   23-Mar-2004  09:52  11.0.6205.0       653,504  Outex.dll
   23-Mar-2004  09:52  11.0.6205.0       279,240  Pstprx32.dll
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Additional notes

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REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. back to the top

Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbOffice2003sp1fix kberrmsg kbfix kbQFE kbHotfixRollup kbOffice2003preSP1fix KB834716 kbAudITPRO