The e-mail address does not resolve to the contact record when you send an e-mail message from an existing Microsoft CRM contact (834548)

SYMPTOMS

When you send an e-mail message from an existing Microsoft Business Solutions CRM contact, the e-mail address does not resolve to the contact record. When you view the e-mail message in Microsoft CRM, you receive the following error message:

The sender's email address could not be resolved to a record in the system.
At least one recipient could not be resolved to a record in the system.

CAUSE

This problem occurs when the e-mail header contains both a display name and an e-mail address. When an e-mail message is sent from an existing Microsoft CRM contact to a Microsoft CRM user, and the e-mail header contains both a display name and an e-mail address, the e-mail address does not resolve to the contact record in Microsoft CRM. For example, an e-mail header that contains the following display name and e-mail address does not resolve:

Example User <someone@example.com>

If the e-mail header only contains the e-mail address, the e-mail address resolves to the existing contact record. For example, an e-mail header that contains the following e-mail address resolves correctly:

<someone@example.com>

RESOLUTION

Microsoft CRM has a hotfix for this problem. The hotfix is part of a cumulative package. For additional information about this cumulative package, click the following article number to view the article in the Microsoft Knowledge Base:

834572 Microsoft Business Solutions CRM hotfix rollup for the problems that are described in articles 831181, 831189, and 834548