How to create a log file for Office Outlook Connector (834459)

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1. Remove any Office Outlook Connector log file that may exist. The Office Outlook Connector log file (MSNCon.log) is located in the following folder:

   %SYSTEMDRIVE%\Documents and Settings\username\Local Settings\Temp

   To remove the Office Outlook Connector log file, follow these steps:
   1. Click Start, and then click Run.
   2. In the Open box, type del %temp%\msncon.log, and then click OK.
2. Change the default logging level from level 1. If the logging level is level 1, no logging is performed. To change the logging level, do one of the following:
   • To enable logging with the command line, follow these steps.
     
     Note We recommend that you use the command line to enable or to disable logging for Office Outlook Connector.
     1. Click Start, click Run, type cmd in the Open box, and then click OK.
     2. Change the directory to the following folder location:

        %SYSTEMDRIVE%\Program Files\Microsoft Office Outlook Connector

     3. Type the following command, and then press ENTER:

        msnlog.exe -t 4

     4. Quit the command prompt.
   • To enable logging from Outlook, follow these steps:
     1. Start Outlook.
     2. On the Tools menu, click Options.
     3. Click the Other tab, and then click Advanced Options.
     4. Click to select the Enable mail logging (troubleshooting) check box, and then click OK.
     5. In the message that states that the logging changes will take effect the next time that you start Outlook, click OK.
     6. Click OK, and then quit Outlook.
3. Start Outlook, and then press F9 to synchronize your MSN Hotmail account with Outlook.
4. Disable logging. To do this, use one of the following methods:
   • If you enabled logging with the command line, follow these steps to disable logging:
     1. Click Start, click Run, type cmd in the Open box, and then click OK.
     2. Change the directory to the following folder location:

        %SYSTEMDRIVE%\Program Files\Microsoft Office Outlook Connector

     3. Type the following command, and then press ENTER:

        msnlog.exe -t 1

     4. Quit the command prompt.
   • If you enabled logging from Outlook, follow these steps to disable logging:
     1. Start Outlook.
     2. On the Tools menu, click Options.
     3. Click the Other tab, and then click Advanced Options.
     4. Click to clear the Enable mail logging (troubleshooting) check box, and then click OK.
     5. In the message that states that the logging changes will take effect the next time that you start Outlook, click OK.
     6. Click OK, and then quit Outlook.
5. View the MSNCon.log file that is created in the following folder:

   %SYSTEMDRIVE%\Documents and Settings\username\Local Settings\Temp

   Note You can create an additional network trace log file by creating a NetLogs folder in the %SYSTEMDRIVE%\Documents andSettings\username\Local Settings\Temp folder. To create this folder, click Start, click Run, type cmd in the Open box, and then click OK. Type md %temp%\NetLogs, and then press ENTER.