RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Only apply it to systems that are experiencing this
specific problem. This hotfix may receive additional testing. Therefore, if you
are not severely affected by this problem, we recommend that you wait for the
next Windows XP service pack that contains this hotfix.
To resolve
this problem immediately, contact Microsoft Product Support Services to obtain
the hotfix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
30-Dec-2003 21:05 5.1.2600.1330 517,632 Winlogon.exe
WORKAROUND
To work around this problem, use one
of the following methods:
Method 1: Turn off Fast User Switching
Make sure that the
Use Fast User Switching check
box is clear. To do this, follow these steps:
- Click Start, click Control
Panel, and then double-click User
Accounts.
- Under Pick a task, click Change
the way users log on or off.
- Under Select logon and logoff options,
click to clear the Use Fast User Switching check box, and then
click Apply Options.
Method 2: Modify the Power Off options
To Modify the Power Off options, follow these steps:
- Click Start, click Control
Panel, click Performance and Maintenance and then
click Power Options.
- On the Power Schemes tab, under
Settings for Portable/Laptop power scheme, click the drop-down
list to the right of System standby and click
Never.
- On the Power Schemes tab, under
Settings for Portable/Laptop power scheme, click the drop-down
list to the right of System hibernates and click
Never.
- Click Apply.
- On the Advanced tab, click the drop-down list to the right
of either When I close the lid of my portable computer or
When I press the power button on my computer, click to select
any option other than Hibernate, and then click
Apply.