Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
CAUSE
This problem occurs when you save the file. Outlook and
Outlook Express add an HTML comment that is similar to the following to the
beginning of the file:
<!-- saved from url=(0022)http://internet.e-mail -->
This comment causes Print Preview to stall or to appear to
stop responding for a long time.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
21-Jul-2004 17:50 6.0.2800.1459 485,888 Urlmon.dll
How to enable this hotfix
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
After
you install this hotfix, you must add the following entry to a registry subkey to enable the hotfix:
Name: *
Type: REG_DWORD
Value: 1
Add this entry to only one of the following subkeys in
the registry. Use the appropriate subkey as specified by your policies for
administrating client computers.
- HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
- HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_TRUNCATE_MOTW_LOOP_KB833987
The following steps show how to add the entry to the following
registry subkey:
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet
Explorer\Main\FeatureControl
- Click Start, click Run,
type regedit, and then click OK.
- Locate and then click the following registry subkey:
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Internet
Explorer\Main\FeatureControl
- If the FEATURE_TRUNCATE_MOTW_LOOP_KB833987 entry does not exist in the FeatureControl registry entry, point to New, and then click Key. If the FEATURE_TRUNCATE_MOTW_LOOP_KB833987 key does exist in the FeatureControl registry entry, click FEATURE_TRUNCATE_MOTW_LOOP_KB833987, and go to step 5.
- Type FEATURE_TRUNCATE_MOTW_LOOP_KB833987, and then press ENTER.
- On the Edit menu, point to New, and then click DWORD Value.
- Type * , and then press ENTER.
- On the Edit menu, click Modify.
- Quit the registry.