Store.exe quits unexpectedly and you cannot access any mailbox on an Exchange Server 2003 computer (833817)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Exchange:235012

SYMPTOMS

The Microsoft Exchange Information Store service (Store.exe) on a Microsoft Exchange Server 2003 computer quits unexpectedly. As a result, you cannot access any mailbox on the Exchange Server 2003 computer.

In a clustered environment, the cluster will repeatedly fail over, and events that are similar to the following may be logged in the application event log: Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/7/2004
Time: 12:42:34 PM
User: N/A
Computer: COMPUTERNAME
Description: Faulting application store.exe, version 6.5.6944.3, faulting module store.exe, version 6.5.6944.3, fault address 0x000def96.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/7/2004
Time: 12:42:34 PM
User: N/A
Computer: COMPUTERNAME
Description: Faulting application store.exe, version 6.5.6944.3, faulting module store.exe, version 6.5.6944.3, stamp 3ef3897f

CAUSE

This problem may occur if an Inbox rule on one of the mailboxes in the information store is corrupted. When Exchange tries to validate the corrupted Inbox rule, the Store.exe process quits unexpectedly.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart Microsoft Exchange services and Microsoft Internet Information Services (IIS) after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   30-Dec-2003  08:41  6.5.6980.59       373,248  Exsmtp.dll
   30-Dec-2003  02:50  6.5.6980.59        49,152  Mdbevent.dll
   30-Dec-2003  03:30  6.5.6980.59     3,190,272  Mdbmsg.dll
   30-Dec-2003  02:53  6.5.6980.59        24,064  Mdbrole.dll
   30-Dec-2003  08:35  6.5.6980.59        13,312  Mdbtask.dll      
   30-Dec-2003  08:34  6.5.6980.59     5,050,368  Store.exe

WORKAROUND

To work around this problem, turn off the Inbox rules for the mailbox that causes the information store to quit unexpectedly, and then turn the Inbox rules on again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:10/3/2005
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbBug kbExchange2003preSP1fix KB833817 kbAudITPRO
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