SYMPTOMS
When you log off from a Terminal Services session that is running on a Microsoft Windows Server 2003 computer, you may receive an error message that is similar to the following:
Windows cannot unload your registry class file. If you have a roaming profile, your settings are not replicated. Contact your administrator. DETAIL Access is denied. , Build number ((2195)).
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement Information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
---------------------------------------------------------------------------
17-Dec-2003 21:04 2.0.3790.113 207,360 Msiexec.exe IA-64
17-Dec-2003 21:19 2.0.3790.113 69,120 Wmsiexec.exe x86
06-Dec-2003 01:17 271 Branches.inf
17-Dec-2003 21:29 10,165 Kb833781.cat
17-Dec-2003 21:23 354 Updatebr.inf
17-Dec-2003 21:23 5,919 Update_rtmqfe.inf
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
17-Dec-2003 21:19 2.0.3790.113 69,120 Msiexec.exe
06-Dec-2003 01:30 271 Branches.inf
17-Dec-2003 21:29 9,812 Kb833781.cat
17-Dec-2003 21:22 354 Updatebr.inf
17-Dec-2003 21:22 5,649 Update_rtmqfe.inf