You receive a 0x800A01AD error message while you access the Windows Update Web site (833766)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Professional
- Microsoft Windows Millennium Edition
- Microsoft Windows 98 Second Edition
SYMPTOMSWhen you try to access the Microsoft Windows Update Web
site, you may receive the following error message:
Windows has encountered an error and cannot display the requested
page. You may also receive the following error message:
0x800a01AD ActiveX component can't create
object. You may also receive the following entry in the Windows
Update.log file: Error IUENGINE Determining machine configuration (Error 0x80040154: Class not registered) CAUSEThis issue occurs because any one of the following
conditions is true:
- The Microsoft XML Parser (MSXML) 3.0 Service Pack 4 (SP4)
is not installed.
- The MSXML program files are incorrectly registered.
RESOLUTIONTo resolve this problem, you can try any one of the
following methods. Register the MSXML program files To register the MSXML files, follow these steps: Note You may not have installed the files that are listed in steps 4
and 6 on your computer. If you do not have one of these files, when you try to
register the file, you will receive an error message that is similar to the
following error message: LoadLibrary("filename.dll") failed -
The specified file name could not be found. You can ignore this error
message and go to the next step. Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
- Click Start, point to All
Programs, point to Accessories, and then click
Command Prompt.
- In the Command Prompt window, type
Regsvr32 C:\Windows\System32\Msxml.dll, and then press
ENTER.
- When you receive the following message, click
OK: DllRegisterServer in
C:\Windows\System32\Msxml.dll DLL succeeded.
- Type Regsvr32
C:\Windows\System32\Msxml2.dll, and then press ENTER.
- When you receive the following message, click
OK: DllRegisterServer in
C:\Windows\System32\Msxml2.dll DLL succeeded.
- Type Regsvr32
C:\Windows\System32\Msxml3.dll, and then press ENTER.
- When you receive the following message, click
OK: DllRegisterServer in
C:\Windows\System32\Msxml3.dll DLL succeeded.
- Close the Command Prompt window.
Install MSXML 3.0 SP4 To install MSXML 3.0 SP4, visit the following Microsoft Web site.
Follow the instructions on the Web site to make sure that the service pack is
installed correctly:
Modification Type: | Major | Last Reviewed: | 1/18/2006 |
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Keywords: | kbwindowsupdate kbprb KB833766 kbAudEndUser kbAudITPRO |
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