You receive a "Cannot connect to the configuration database" error message when you access your Windows SharePoint Services Web site (833183)

RESOLUTION

Note After you apply the update to WMSDE, a log file that is named WMSDEHotfix.log is created in the root of the drive where the environment variable, TMP, is set to. To determine the drive that the environment variable TMP is set to, open a command prompt, and then type set.

How to download and how to install the update

To obtain and to install the "Critical Update for SQL Server 2000 Desktop Engine (Windows) on Windows Server 2003 (KB829358)" update on the server, use one of the following methods as appropriate to your situation.

Install the update from the Microsoft Windows Update Web site

To install the "Critical Update for SQL Server 2000 Desktop Engine (Windows) on Windows Server 2003 (KB829358)" update from the Windows Update Web site, follow these steps:

1. Connect to the Windows Update Web site. To do so, do one of the following:
   • Click Start, point to All Programs, and then click Windows Update.
   • In your Web browser, connect to the following Microsoft Web site:

     http://windowsupdate.microsoft.com

2. Click Scan for updates.
3. In the Windows Update area at the left of the page, click Critical Updates and Service Packs.
4. Verify that the "Critical Update for SQL Server 2000 Desktop Engine (Windows) on Windows Server 2003 (KB829358)" update is displayed and is selected in the list
   
   Important If the update is not listed in the Critical Updates and Service Packs area, see the "Availability of the update on the Windows Update Web site" section later in this article.
5. Click Review and install updates.

Availability of the update on the Windows Update Web site

If the locale of WMSDE is different from the locale that is configured in Microsoft Windows Server 2003, the "Critical Update for SQL Server 2000 Desktop Engine (Windows) on Windows Server 2003 (KB829358)" update may not be listed in the Critical Updates and Service Packs area. To obtain the update, you must download it from the Windows Update Catalog Web site. For more information about how to do so, see the "Download the update from the Windows Update Catalog Web site" section later in this article.

The following list describes different scenarios where the update is listed and where the update is not listed in the Critical Updates and Service Packs area of the Windows Update Web site:

• The update is listed in the Critical Updates and Service Packs area if any one of the following conditions is true:
  • The language of WMSDE that is installed on the server is the same as the language of Windows Server 2003.
  • The language of WMSDE that is installed on the server is English, for all languages of Windows Server 2003 where a corresponding language of WMSDE does not exist.
• The update is not listed in the Critical Updates and Service Packs area if any one of the following conditions is true:
  • The language of WMSDE that is installed on the server is different from the language of Windows Server 2003, for all languages of Windows Server 2003 where a corresponding language of WMSDE exists.
  • The language of WMSDE that is installed on the server is not English, for all languages of Windows Server 2003 where a corresponding language of WMSDE does not exist.

WMSDE is available in Brazilian Portuguese, Dutch, English, French, German, Italian, Japanese, Korean, Spanish, Swedish, Simplified Chinese and Traditional Chinese.

Download the update from the Windows Update Catalog Web site

Use this method if you want to download the update and install it later or if the update is not listed in the Critical Update for SQL Server 2000 Desktop Engine (Windows) on Windows Server 2003 (KB829358) area of the Windows Update Web site. When you use this method, you download the update and save it to the location that you want. You can then install the update when you want to.

For more information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

Install the update by using the Automatic Updates feature

You can use the Automatic Updates feature in Windows Server 2003 to download and install the update.

For more information about the Automatic Updates feature in Windows Server 2003, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Download and install the update from the Microsoft Download Center

The following file is available for download from the Microsoft Download Center:
Download the Critical Update for SQL Server 2000 Desktop Engine (Windows) on Windows Server 2003 (KB829358) package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.