"Microsoft Money has encountered a problem and needs to close" error message when you start Money 2002 and Money 2003 (832787)



The information in this article applies to:

  • Microsoft Money 2002
  • Microsoft Money 2003 Deluxe
  • Microsoft Money 2003 Deluxe and Business
  • Microsoft Money 2003 Standard

SYMPTOMS

When you start Microsoft Money 2002 or Microsoft Money 2003, you may receive an error message that is similar to the following:
Microsoft Money has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to the following:
AppName      AppVer      ModName     ModVer      Offset
 -------------------------------------------------------- 
MSMONEY.EXE  11.0.0.716  MSVCRT.DLL  6.0.8797.0  0000a6ff

CAUSE

This issue occurs if the Microsoft Data Access Components (MDAC) installation is damaged or you do not have the most recent version installed.

RESOLUTION

To resolve this issue, follow these steps:
  1. To obtain the latest version of MDAC, visit the following Microsoft Web site:
  2. Download, and then install the latest version of MDAC.
  3. Restart your computer.
  4. Start Microsoft Money.

Modification Type:MajorLast Reviewed:11/10/2004
Keywords:kberrmsg kbprb KB832787 kbAudEndUser