"Video Error" Error Message or Media Center Quits Unexpectedly When You Try to Play a DVD (832506)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition

SYMPTOMS

When you insert a DVD into the DVD-ROM drive on your Microsoft Windows XP Media Center Edition-based system, and then you press Play on your remote control device, you may receive a "Video Error" message in the Now Playing window. Or, Windows XP Media Center Edition may quit with an "Access Violation" error message.

CAUSE

This problem may occur if you press Play less than five seconds after you insert your DVD.

RESOLUTION

To prevent this problem, wait more than five seconds after you insert your DVD before you press Play.

WORKAROUND

To work around this problem, quit and then restart the Media Center program if you receive the "Video Error" message.

STATUS

Microsoft is researching this problem and will post more information in this article when the information becomes available.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MajorLast Reviewed:12/3/2003
Keywords:kbprb KB832506 kbAudEndUser
©2003 Microsoft Corporation. All rights reserved.