SYMPTOMS
In the Japanese version of Microsoft Office SharePoint Portal Server 2003, you may receive an error message after you do the following:
- You click a document library in a subarea of your portal site.
- You click Alert me in the Actions area.
- You configure an alert to notify you when content in the document library changes.
The error message that you receive is the following:
HTTP 404
Although you receive this error message after you click
OK on the
Add List Alert page, alerts are delivered as expected when content in the document library in that subarea changes.
CAUSE
This problem may occur if both the following conditions are true:
- You use the Japanese version of Microsoft Internet Explorer.
- The name of the subarea contains certain double-byte character set (DBCS) characters.
In this situation, the parameter for the
Alert me link may be encoded and decoded incorrectly. As a result, you experience the symptoms that are described in the "Symptoms" section of this article.
RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.
Service pack information
This problem is corrected in Microsoft SharePoint Portal Server 2003 Service Pack 1.
To resolve this problem, obtain the latest service pack for Microsoft SharePoint Portal Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
889380 How to obtain the latest service pack for SharePoint Portal Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------------------------
13-Nov-2003 19:18 169,006 Schema.xml (SPSToc\Lists\Doclib)
13-Nov-2003 19:19 169,006 Schema.xml (SPSTopic\Lists\Doclib)
This hotfix requires Microsoft
Office SharePoint Portal Server 2003.