"Stop 0x00000044" error message when the HP Insight Management Agent is configured (832212)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition

SYMPTOMS

When the Hewlett-Packard (HP) Insight Management Agent is configured on a Microsoft Windows Server 2003-based computer or on a Microsoft Windows 2000-based computer, the computer may restart, and then you receive the following error message on a blue screen:
STOP: 0x00000044 MULTIPLE_IRP_COMPLETE_REQUEST

CAUSE

This problem may occur if either of the following HP ProLiant System Management Controller drivers is installed on your computer:
  • ProLiant iLO Advanced System Management Controller driver (Cpqasm2.sys)
  • ProLiant Advanced System Management Controller driver (Cpqasm.sys)

RESOLUTION

To resolve this problem, upgrade the HP ProLiant System Management Controller driver. To do this, visit the following Hewlett-Packard Web site:

http://h18023.www1.hp.com/support/files/server/us/download/18302.html

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

You can also obtain the updated HP ProLiant System Management Controller driver as part of the HP ProLiant Support Pack for Microsoft Windows 2000 version 7.00 A. For information about how to obtain this update, visit the following HP Web site:

http://h18023.www1.hp.com/support/files/server/us/download/18416.html



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Modification Type:MajorLast Reviewed:3/26/2004
Keywords:kbwinservperf kbMgmtServices kberrmsg kbfix kbprb KB832212 kbAudITPRO kbAudOEM
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