"Stop: 0x0000076" or "Stop: 0x00000040" error message when the HP Insight Management Agent is configured on a Windows 2000-based computer (832211)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

SYMPTOMS

When the Hewlett-Packard (HP) Insight Management Agent is configured on a Microsoft Windows 2000-based computer, the computer may restart, and you may receive one of the following Stop error messages on a blue screen:

STOP: 0x00000076 MULTIPLE_IRP_COMPLETE_REQUEST

STOP: 0x00000040 MULTIPLE_IRP_COMPLETE_REQUEST

CAUSE

This problem may occur if the HP ProLiant Integrated Lights-Out (iLO) Advanced System Management Controller driver (Cpqasm2.sys) is installed.

RESOLUTION

To resolve this problem, upgrade the HP ProLiant iLO Advanced System Management Controller driver. To do this, visit the following HP Web site:

http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?source=EM030509_CW01.xml&dt=3

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	3/25/2004
Keywords:	kberrmsg kbfix kbMgmtServices kbwinservperf kbprb KB832211 kbAudITPRO kbAudOEM