Recurring appointments are incorrectly scheduled after you migrate calendar information from Lotus Notes to Exchange Server 2003 (831188)

CAUSE

This problem occurs if the Lotus Notes user modifies the schedule for the recurring appointment before you migrate the user's calendar information. In this scenario, after you migrate the calendar information to Exchange Server 2003, the new time that the user configured for the appointment is correctly reflected in the first instance of that recurring appointment. However, all subsequent instances of that appointment reflect the original time that the user configured for the recurring appointment. This problem occurs even though the user saved the scheduling changes to all instances of the recurring appointment.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
20-Nov-2003  03:04  6.5.6980.45        32,256  Lsmexnts.exe     
20-Nov-2003  03:00  6.5.6980.45       188,416  Lsntshc.dll      
20-Nov-2003  03:05  6.5.6980.45        41,472  Lsntsmex.exe

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.