Content is missing from search results after you restore SharePoint Portal Server 2003 data to another server (831084)

SYMPTOMS

When you use the SharePoint Portal Server Data Backup and Restore tool to back up a single-server deployment of Microsoft Office SharePoint Portal Server 2003 that uses Microsoft SQL Server Desktop Engine 2000 (MSDE), and then you restore the data to another server in a different domain or to a different server farm deployment of SharePoint Portal Server 2003, you may experience one or more of the following symptoms:

You do not receive alerts when content on the portal site changes.
When you search the portal site, you may find that content is missing from the search results. For example, you may find that portal site content from the News area is not displayed in the search results.

CAUSE

This issue may occur if the user account that you use to restore SharePoint Portal Server data is different from the account that you use to create the portal site. The user account that you use to restore SharePoint Portal Server data is not automatically added to the Administrators site group. As a result, certain content is not returned in search results when you search the portal site and alerts are not generated for the user account if certain content on the portal site changes.

RESOLUTION

To resolve this issue, make sure that the user account that you use to restore SharePoint Portal data is assigned to the Administrator site group. To assign a user to the Administrators site group, follow these steps:

Connect to your portal site, and then click Site Settings.
On the Site Settings page, under General Settings, click Manage users.
On the Manage Users page, click to select the check box next to the user account that you want to assign to the Administrators site group, and then click Edit Site Groups of Selected Users.
On the Edit Site Group Membership: PortalSiteName page, in the Site Group Membership area, click to select the Administrator - Has full control of the Web site check box, and then click OK.

MORE INFORMATION

For more information about how to back up and restore SharePoint Portal Server, see the "Backup and Restore" topic in the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD-ROM.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx