The wrong channel is selected when you use the Media Center remote control device and a set-top box (830842)
The information in this article applies to:
- Microsoft Windows XP Media Center Edition
SYMPTOMSWhen
you use the Media Center remote control device to change channels while watching
Live TV in Windows XP Media Center Edition, the expected channel many not be
displayed.
Note This behavior occurs only in configurations where you use a TV
set-top box.CAUSEThis problem occurs because the response time between the
remote control device and the set-top box is slow. Therefore, you
may see any one of the following behaviors when you use the Media Center remote control to
change channels in Live TV: - When you press the Channel Up (+) button or the Channel Down (-) button several times
in rapid succession the Media Center remote control, your set-top box may
not correctly parse each channel number change that has been queued. For
example, changing channels for 060 to 062 by using the [+] button on the
remote control sends 061 062 063 to the set-top box. However, you may see that channel 206 is displayed on the set-top box because it took the 2 from
channel 062 and added it to the 06 of channel 063.
- Pressing the [+] or [-] buttons on the Media Center
remote control to change channels causes the wrong channel to be selected.
For example, if you press the [+] button one time on the remote control to change
the channel from 124 to 125, the set-top box interprets this action as
if you selected channels 1,2, and 5.
- Using the remote control to manually enter in a 3 or 4
digit TV channel causes the channel to change after the first digit has
been pressed. For example, when you use the remote to manually switch to channel
123, the channel may change after the first digit has been pressed on the
remote control. You expect the channel to change after you press the
third and fourth numeric button.
RESOLUTIONTo resolve this behavior so that you can select channels by
using the remote control device, select the "Yes, I have to
press ENTER or OK" option. To change this setting, follow these
steps:
- Start Microsoft Windows XP Media Center Edition.
- Click Settings.
- Click TV.
- Click Set up TV signal to start a wizard
and change the setting.
- Follow the prompts in the Set Up Your TV
Signal wizard until the How Do You Change Channels?
page appears.
- Click "Yes, I have to press ENTER or OK",
and then click Next.
- Complete the wizard.
Verify that you can select 3-
or 4-digit channels while watching TV in Media Center.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 11/26/2004 |
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| Keywords: | kbhowto kbprb KB830842 kbAudEndUser kbAudOEM |
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