SYMPTOMS
When you start Microsoft Halo: Combat Evolved you may
receive an error message that is similar to the following:
Cannot allocate required memory. Some application has
loaded where Halo wants to be located.
The title of this error
message varies depending on the program that is blocking Halo from loading. The
title is the path of the program file that must be unloaded.
If you
try to run Microsoft Halo: Combat Envolved you may receive a dialog box that
states
Gathering Exception data. After the dialog box
disappears, you receive the following error message:
Halo
executable has encountered a problem and needs to close. We are sorry for the
inconvenience.
If you click
Click here, a dialog box
appears. It contains the following information about the error:
AppName: halo.exe AppVer: 1.0.2.581 ModName: halo.exe ModVer: 1.0.2.581 Offset: 00044b11
AppName: halo.exe AppVer: 1.0.0564 ModName: halo.exe ModVer: 1.0.0.564 Offset: 0005aa82
RESOLUTION
To resolve this issue, use the following methods in the
order that they appear.
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
Method 1: Restart your computer by using a clean boot procedure
When you start Microsoft Windows, typically there are a number of
programs that start automatically and run in the background that may interfere
with the game. These programs may include antivirus and system utility
programs. When you perform a clean boot, you prevent these programs from
starting automatically.
You must be logged on as an administrator or
a member of the Administrators group to complete this procedure. If your
computer is connected to a network, network policy settings may also prevent
you from completing this procedure.
To restart your computer by using
a clean boot procedure, follow these steps if you are using Microsoft Windows
XP:
Note You may experience a temporary loss of some services
functionality when you follow these steps. Restoring the settings restores the
functionality, but the original error message or behavior may return as a
result.
- Click Start, and then click
Run.
- In the Open box, type
msconfig, and then click OK.
- On the General tab, click
Selective Startup.
- Under Selective Startup, click to clear
the following check boxes:
- Process SYSTEM.INI File
- Process WIN.INI File
- Load Startup Items
- On the Services tab, click to select the
Hide All Microsoft Services check box, and then click
Disable All.
- Click OK, and then click
Restart.
To perform a clean boot procedure, click the
Play button to view this streaming
media demonstration.
To return from a clean boot state, click the Play button to view this streaming media demonstration.
For
additional information or to view steps for other operating systems, click the
following article number to view the article in the Microsoft Knowledge Base:
331796
Games: How to perform a clean boot to prevent background programs from interfering with play
If the issue continues to occur, go to the next
method.
Method 2: Check the list of known issues
The following programs are known to have this issue with Halo:
Combat Evolved:
- Meaya Popup Killer-The file that is reported as being in
memory is either the MK.dll file or the MK2.dll file. For additional
information, visit the following Meaya Web site: Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.