"Invalid Format" Message Appears in the Body of Messages That Are Logged by the IM Archiving Service in Live Communications Server 2003 (830545)

SYMPTOMS

When you view messages in the IM Archiving Service message archive on a computer that is running Microsoft Office Live Communications Server 2003, you may notice that the bodies of those messages contain only the following information:The original message is in an invalid format and can't be logged.

CAUSE

This behavior occurs if users use an instant messaging client that does not encode the message body in the UCS Transformation Format 8 (UTF-8) character set.

If you use an instant messaging client program that does not encode the message body in the UTF-8 character set, the IM Archiving Service still records the messages that are sent between users. However, the information in the bodies of these messages is replaced by the following: The original message is in an invalid format and can't be logged.

WORKAROUND

To work around this issue, install an instant messaging client program such as Microsoft Windows Messenger. This program encodes the message body in the UTF-8 character set. The IM Archiving Service then records the message body information successfully.

MORE INFORMATION

To view the message archive, follow these steps:

Start the Enterprise Manager tool. To do this, click Start, point to All Programs, point to Microsoft SQL Server, and then click Enterprise Manager.
Expand Microsoft SQL Servers, expand SQL Server Group, expand (local) (Windows NT), and then expand Databases.
Expand RtcLog, and then click Tables.

Note If you specified a database other than RtcLog when you installed the IM Archiving Service, expand that database instead.
In the right pane, right-click messages0 or messages1, point to Open Table, and then click Return all rows.

For additional information about the types of information that are recorded by the IM Archiving Service, click the following article number to view the article in the Microsoft Knowledge Base:

830546 Types of Information That Are Recorded by the IM Archiving Service