SYMPTOMS
After you log on to a network over the Internet and then start Microsoft Office Outlook 2003, if you click
Send/Receive or if Outlook 2003 automatically checks for new e-mail messages, you are prompted to reenter your Microsoft Exchange server name and your user account name.
If you try to verify your account name, you receive the following error message:
The name could not be resolved. Operation failed.
After you close the error message, Outlook 2003 still tries to process the Send/Receive request and then abruptly quits, and you receive the error code 0x8004011c.
This problem occurs if the following conditions are true:
- You use virtual private network (VPN) or remote procedure call/Hypertext Transfer Protocol (RPC/HTTP) to log on.
- You use your user principal name (UPN) (in the form of user_name@domain.com).
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name
--------------------------------------------------------------
22-Oct-2003 02:36 5.1.2600.1309 1,175,552 Ole32.dll
22-Oct-2003 02:37 5.1.2600.1311 534,528 Rpcrt4.dll
22-Oct-2003 02:36 5.1.2600.1309 263,168 Rpcss.dll
Windows XP 64-bit Edition
Date Time Version Size File name Platform
--------------------------------------------------------------------
22-Oct-2003 03:04 5.1.2600.1309 4,312,576 Ole32.dll IA-64
22-Oct-2003 03:04 5.1.2600.1311 2,312,192 Rpcrt4.dll IA-64
22-Oct-2003 03:04 5.1.2600.1309 751,104 Rpcss.dll IA-64
22-Oct-2003 02:36 5.1.2600.1309 1,175,552 Wole32.dll x86
22-Oct-2003 02:02 5.1.2600.1311 508,416 Wrpcrt4.dll x86