Office Update offers updates for Office programs that you do not have installed (830335)


The information in this article applies to:

  • Microsoft Office 2000
  • Microsoft Office XP
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003

SYMPTOMS

When you visit the Microsoft Office Online Web site to scan for updates for your Microsoft Office programs, Office Update may offer updates to programs that you do not have installed on your computer. Or, you may be prompted to insert the CD for an earlier version of Microsoft Office.

For example, you may be offered updates for Office 2003 as an upgrade over Microsoft Office XP Pro. Or, you may be prompted to provide the Office XP CD so that the Setup program can access the ProPlus.msi file.

To look for updates, visit the following Microsoft Web site:

http://office.microsoft.com/officeupdate/default.aspx

CAUSE

Scenario 1
This behavior may occur when you upgrade the Microsoft Office programs from one Office version to another.

In this scenario, some components may be left on the computer from the earlier version. For example, by default, if you install Microsoft Office 2000 Premium or Office XP Pro Plus, Microsoft FrontPage 2000 or Microsoft FrontPage 2002 is respectively installed.

When you upgrade to Microsoft Office 2003, the earlier version of Microsoft FrontPage may be left on the computer because FrontPage is not upgraded by Office 2003. Additionally, FrontPage is not removed by the upgrade.

Therefore, some Microsoft Office components are left on the computer. When you visit Office Update and scan for updates, the components from the earlier version may be found, and any updates for that version may be offered to you to install.

Scenario 2
By default, this behavior may occur when updates become available for components that may not be installed. Additionally, this behavior may occur when users choose not to install certain components.

The Office Update detection program checks for installed products. The program makes recommendations for updates for any part of all installed Office products. For example, the English version of Microsoft Office only installs the English language proofing tools unless you have customized your installation.

When you visit Office Update and then you scan for updates, the update for the French language proofing tool is recommended if there is an update to the French proofing tool. This recommendation is made regardless of whether the French proofing tool is installed.

RESOLUTION

To resolve the issue that is described in Scenario 1, remove the earlier Office components that you do not want on your computer. To do this, follow these steps:
  1. Quit all Office programs.
  2. Click Start, and then click Control Panel.
  3. Click Add or Remove Programs.
  4. In the Currently installed programs list, click the earlier version of the Office program that you no longer want on the computer, and then click Remove to uninstall.
To resolve the issue that was described in Scenario 2, use one of the following methods:
  • Method 1
    Install the recommended update even if the feature is not being used.
  • Method 2
    To prevent the update from installing on your computer, click to clear the check box for the update on the Office Update detection results list. Only install the updates that you want. The next time that you visit the Office Update site, the update you chose not to install will be recommended again.
Modification Type:MinorLast Reviewed:7/19/2006
Keywords:kbsetup kbUpdate kbprb KB830335 kbAudEndUser
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