SYMPTOMS
When you start Microsoft Office Outlook 2003, you may
receive the following error message:
The file
drive:\path\file
name.pst could not be found.
When you click
OK in the error message, Outlook 2003 displays the
Create/Open Personal Folders File dialog box.
RESOLUTION
To resolve this behavior, use one of the following methods,
as appropriate to your situation.
Open a New Personal Folders (.pst) File
If you want to open a new .pst file, type a name for the new file
in the
Create/Open Personal Folders File dialog box, and then
click
Open.
Personal Folders (.pst) File That Is Located on a Network Server
.PST files that are located on network drives are not supported.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
297019
Personal folder files are unsupported over a LAN or over a WAN link
Corrupted Personal Folders (.pst) File
If you suspect that your .pst file is corrupted, you may be able
to recover the file by using the Inbox Repair Tool. To do so, follow these
steps.
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
- Click Start, point to
Search, and then click Files or
Folders.
- Type scanpst.exe in the
Search for files or folders named box, and then click
Search Now.
- In the list of found files, double-click the
Scanpst.exe file.
- Type the name of the .pst file that you want to repair, or
click Browse to locate the .pst file.
- Click Start.
If you receive an error message, you have the option to back up
the file before you try to repair it.
The log file for the repair
process has the same name as the .pst file with a .log file name extension. If
you repair a file that is named Mailbox.pst, the log file is named Mailbox.log.