Rules that are based on the "through the specified account" option do not work after you upgrade to Outlook 2003 (830306)


The information in this article applies to:

  • Microsoft Office Outlook 2003
For a Microsoft Outlook 2002 version of this article, see 289931.

SYMPTOMS

After you upgrade to Microsoft Office Outlook 2003 from Microsoft Outlook 2000 with multiple Post Office Protocol (POP) accounts, the rules that are based on the through the specified account option that is available in the Rules and Alerts Wizard may not work.

WORKAROUND

To work around this behavior, use the Outlook 2003 Rules Wizard to re-create the rules. To do this, follow these steps:
  1. On the Tools menu, click Rules and Alerts.
  2. On the E-mail Rules tab, click New Rule.
  3. Click Start from a blank rule, and then click Next.
  4. Under Step 1: Select Condition(s), click to select the through the specified account check box.
  5. Under Step 2: Edit the rule description, click specified to enter the specified POP account, click OK, and then click Next.
  6. Under What do you want to do with the message, click the option that you want, and then click the underlined value to enter the specified folder.
  7. Click Next two times, and then click Finish.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:11/17/2005
Keywords:kbsetup kbaccounts kbfunctions kbUpgrade kbpending kbprb KB830306 kbAudEndUser
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